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I am having general problems accessing or buying from your website.

We recommend you make sure you have the latest updates and patches for your operating system.

We have invested a great deal of time and effort into our technolgy to ensure it is as reliable as possible. In the event our website does experience problems, we will be aware of it instantly. Please bear with us and allow us a little time to rectify the problem.


If after 15 minutes you are still having problems,please get in touch and please include as many of the following details as possible:

Your operating system (e.g. Windows XP, Mac OS 9.0)
Internet Browser and version (e.g. Internet Explorer 6, Firefox 3.5.5)
A description of the problem

If you have forgotten your password, click “Forgotten your password” and we will send you an email reminder.

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