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Has my order been shipped yet?

Please bear in mind that our estimated delivery time (15 working days) is longer than for many other online retail websites, because we order the goods from the brands when our promotions end; they then deliver the goods to our warehouse, and we ship them out to you. By operating in this fashion we are able to offer you some great discounts, although it does elongate the delivery time.

Your order's estimated delivery window will be featured within your order confirmation. Alternatively, you can view this information via your online achica account.

As soon as your order is dispatched, we will send you an email to let you know it's on the way. Where possible we will provide a parcel tracking link.

You can also check your order's status via your online account: https://www.achica.com/myaccount/pages/OrderHistory.aspx

Once your order is dispatched from achica it will be delivered to you within 5 working days.

If your order has not reached by this time, please contact our customer care team who will be happy to help.

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