I have received a faulty or damaged item

We want all of our members to receive goods of the highest quality, so if your product is faulty or damaged on arrival, please contact our Customer Care team with details of the issue within 48 hours of receipt. We will arrange to collect the item from you and, wherever possible, we will endeavour to organise a replacement item for you. This, however, cannot be guaranteed as we do not hold stock ourselves. All collections are made Monday to Friday, between 9am and 5pm.

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