If something is not right and you would like to return a product, please speak to our Customer Care team. When returning an item please remember the following:
- Please complete the Returns Reason Form found on your delivery note, indicating the item you are returning and your reason for return. Please ensure you include this slip within the parcel - without it, we may not be able to process your return.
- Use the original packaging to repack your returns, ensuring that the product is packed well enough to avoid any damage during transport back to our warehouse. The product must arrive at our warehouse in a resaleable condition.
- Remember to obtain a Certificate of Posting from the Post Office. This is your proof of posting if your parcel goes astray. We recommend you also use recorded delivery or similar, thereby obtaining a unique tracking ID.
Returns should be posted within 28 days of receiving your parcel.
We will refund the card that you used to purchase your goods. The refund will appear on your statement within 14 days of the goods being received into our warehouse.
If your item was faulty or damaged on arrival, please contact our Customer Care team within 48 hours of receipt and we will arrange to collect the item, and organise a replacement where possible.