What should I do if part of my order is missing?

The first step is to check your delivery note or dispatch email to see if any of the items in your order are due to arrive separately. Because items purchased from different promotions may arrive at our warehouse on different days, it's sometimes not possible to dispatch your complete order in a single delivery (but, don't worry, there is no additional charge to you if the order is split across two or more deliveries.)

If this is not the case, and the delivery note says an item should be in your parcel, but it isn't, please contact our Customer Care team with the order number and product code/name of the missing item, and we will arrange for the missing item to be dispatched as soon as possible.

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