What products are excluded from your returns policy?

The following items cannot be returned for a refund/exchange, unless faulty:
Perishable goods such as food and flowers
Incomplete cases of wine
Pierced jewellery
Cosmetics/fragrance once the original packaging has been opened
Magazine subscriptions
Underwear, hosiery or swimwear without hygiene strips
Items that have been personalised for you, such as gifts or stationery
Made to measure products such as furniture and fabric cut by length

These items can only be returned in accordance with your statutory rights.

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