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Part of my order is missing.

Sometimes we don’t send everything you’ve ordered at the same time, as items purchased from different sales may be coming from different distribution centres.
So, first of all, check your delivery note or dispatch emails to see if any of your items will be arriving separately.

If the delivery note says an item should be in your parcel but it isn’t, please contact us. Let us know the Order Number and Product Code or Product Name of the missing item, and we’ll look into it.

We will usually be able to send you the item we missed out; however, on the rare occasion that this isn’t possible, we will refund you the cost of the item.

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