The 100 night Y.O.U. sleep trial starts the day you receive the mattress.
All new mattresses take a little while to get used to, so we request that you sleep on your YOU mattress for at least 90 nights to ensure the body adjusts to the feel of the new mattress.
If you are not completely satisfied within the first 100 nights, please contact the retailer from whom you purchased the goods, with whom you have the contract of sale, to arrange the free collection of the mattress, and the subsequent credit of the cost of the mattress.
Mattresses must be in a donatable condition to be eligible for return. This means the mattress has no marks, stains, tears or smells. We therefore stipulate that a mattress protector is used during the 100 night trial period, or the trial offer is invalidated.
It is your responsibility to ensure the mattress is packed and securely taped up, a polythene bag complete with returns label will be provided, and to make the mattress available for collection at the pre-arranged time organised with the carrier.
All returned mattresses will be donated to a suitable charitable organisation or recycled and the profit donated to charity.
The free collection is only available to customers residing in mainland UK, and is limited to one per customer and to one household. For a collection not on the mainland, the customer will be responsible for the cost of returning the mattress.
The 100 night sleep trial offer extends only to the original purchaser of the mattress, and at the address given at the time of purchase.
This does not affect your statutory rights.