We recommend you make sure you have the latest updates and patches for your operating system.
If you are still having problems, get in touch with our Customer Care team, who should be able to help you. Please include as many of the following details as possible:
Your operating system (e.g. Windows XP, Mac OS 9.0)
Internet Browser and version (e.g. Internet Explorer 6, Firefox 3.5.5)
A description of the problem
If you have forgotten your password, click 'Forgotten password?' and we will send you an email reminder.