Wherever possible, we will deliver all items from your order at the same time. Sometimes, however, we will split the delivery of your order as items purchased from different promotions may arrive at our warehouse on different days. (Don't worry, there is no additional charge to you if the order is split across two or more deliveries.)
Please check your delivery note or dispatch email(s) to see if any of your items are due to arrive separately. If not, and the delivery note says an item should be in your parcel but it isn't, please contact our Customer Care team with the order number and product code/name of the missing item, and we will arrange for the missing item to be dispatched.