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Non-returnable items

The following items cannot be returned for a refund/exchange, unless faulty:

Perishable goods, such as food and flowers
Incomplete cases of wine
Pierced jewellery
Cosmetics/fragrance, once the original packaging has been opened
Magazine subscriptions
Underwear, hosiery or swimwear without hygiene strips
Items that have been personalised for you, such as gifts or stationery
Made to measure products such as furniture and fabric cut by length

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