If you wish to cancel an order, simply contact our Customer Care team. We will refund the cost of the order and the original delivery charge. If the goods have already been dispatched, you will need to return them to us at your own cost.
You can return products (except for those marked as exceptions) for a full refund if you return the item(s) to us within 28 working days of receipt. Provided you return the full order, we will refund the original delivery charge paid. The cost of returning the item(s) is, however, at your own cost.
Returned products must be in their original packaging, with instructions and all parts included, in a fully resaleable condition. Items must not have been used or assembled in any way. ACHICA reserves the right to refuse a refund on any item not deemed to be resaleable or if any of the above terms have been breached.
Please include the returns slip from your delivery note in the parcel you are returning; without it, we may not be able to process your refund.
The refund will appear on your statement within 14 days of the goods being received into our warehouse.
Please note: the parcel and its contents are your responsibility until they are received at our warehouse - we therefore recommend that you use a registered postal service and retain proof of postage. ACHICA is not responsible for returned goods being lost or damaged in transit. Please ensure the product is well packaged to avoid any damage during transport back to our warehouse, so that the product arrives at our warehouse in a resaleable condition.